---
title: Unable to build a new diagram or create a new project
description: "![](https://bowtiemaster.com/wp-content/uploads/2024/12/Icon-Language-v2.png) ## Troubleshooting 4 - [User hasn’t received onboarding email](https://bowtiemaster.com/docs/user-hasnt-received-onboarding-email/) - [The share link is blank](https://bowtiemaster.com/docs/the-share-link-is-blank/) - [I can’t access my account](https://bowtiemaster.com/docs/i-cant-access-my-account/) - [Unable to build a new diagram or create a new project](https://bowtiemaster.com/docs/unable-to-build-a-new-diagram-or-create-a-new-project/) ![](https://bowtiemaster.com/wp-content/uploads/2024/12/Icon-Clipboard-v2-127x150.png) ## How-to Guides 39 -…"
url: "https://bowtiemaster.com/docs/unable-to-build-a-new-diagram-or-create-a-new-project/"
updated: "2024-12-28"
category: Troubleshooting
---

# Unable to build a new diagram or create a new project

![](https://bowtiemaster.com/wp-content/uploads/2024/12/Icon-Language-v2.png)

## Troubleshooting

   4

- [User hasn’t received onboarding email](https://bowtiemaster.com/docs/user-hasnt-received-onboarding-email/)
- [The share link is blank](https://bowtiemaster.com/docs/the-share-link-is-blank/)
- [I can’t access my account](https://bowtiemaster.com/docs/i-cant-access-my-account/)
- [Unable to build a new diagram or create a new project](https://bowtiemaster.com/docs/unable-to-build-a-new-diagram-or-create-a-new-project/)

         ![](https://bowtiemaster.com/wp-content/uploads/2024/12/Icon-Clipboard-v2-127x150.png)

## How-to Guides

   39

- [Build your first bowtie diagram](https://bowtiemaster.com/docs/build-your-first-bowtie-diagram/)
- [Diagram Metadata](https://bowtiemaster.com/docs/diagram-metadata/)
- [Diagram risk matrix](https://bowtiemaster.com/docs/diagram-risk-matrix/)
- [Create your first project](https://bowtiemaster.com/docs/build-your-first-project/)
- [Customise the view](https://bowtiemaster.com/docs/customise-the-view/)
- [Reset password](https://bowtiemaster.com/docs/reset-password/)
- [Resend onboarding email](https://bowtiemaster.com/docs/resend-onboarding-email/)
- [Managing Users](https://bowtiemaster.com/docs/managing-users/)
- [Download an image or pdf](https://bowtiemaster.com/docs/download-an-image-or-pdf/)
- [Share a diagram](https://bowtiemaster.com/docs/share-a-diagram/)

## Unable to build a new diagram or create a new project

If you are unable to build a new diagram or create a new project this maybe due to the web browser being used. Bowtie Master works on all web browsers however, we recommend not using Internet Explorer. As older versions of Microsoft Edge and Internet Explorer will no longer be supported by Microsoft going forwards. As described in this [article](https://techcommunity.microsoft.com/t5/microsoft-365-blog/new-microsoft-edge-to-replace-microsoft-edge-legacy-with-april-s/ba-p/2114224).

For security reasons and performance Microsoft recommend upgrading to the most recent version of your web browser. Please upgrade to the most recent version of your web browser and log back into your account.

If this has not worked, please get in touch via email to [support@salus-suite.com](mailto:support@bowtiemaster.com).