---
title: Reset password
description: "![](https://bowtiemaster.com/wp-content/uploads/2024/12/Icon-Language-v2.png) ## Troubleshooting 4 - [User hasn’t received onboarding email](https://bowtiemaster.com/docs/user-hasnt-received-onboarding-email/) - [The share link is blank](https://bowtiemaster.com/docs/the-share-link-is-blank/) - [I can’t access my account](https://bowtiemaster.com/docs/i-cant-access-my-account/) - [Unable to build a new diagram or create a new project](https://bowtiemaster.com/docs/unable-to-build-a-new-diagram-or-create-a-new-project/) ![](https://bowtiemaster.com/wp-content/uploads/2024/12/Icon-Clipboard-v2-127x150.png) ## How-to Guides 39 -…"
url: "https://bowtiemaster.com/docs/reset-password/"
updated: "2025-06-25"
category: "How-to Guides"
---

# Reset password

![](https://bowtiemaster.com/wp-content/uploads/2024/12/Icon-Language-v2.png)

## Troubleshooting

   4

- [User hasn’t received onboarding email](https://bowtiemaster.com/docs/user-hasnt-received-onboarding-email/)
- [The share link is blank](https://bowtiemaster.com/docs/the-share-link-is-blank/)
- [I can’t access my account](https://bowtiemaster.com/docs/i-cant-access-my-account/)
- [Unable to build a new diagram or create a new project](https://bowtiemaster.com/docs/unable-to-build-a-new-diagram-or-create-a-new-project/)

         ![](https://bowtiemaster.com/wp-content/uploads/2024/12/Icon-Clipboard-v2-127x150.png)

## How-to Guides

   39

- [Build your first bowtie diagram](https://bowtiemaster.com/docs/build-your-first-bowtie-diagram/)
- [Diagram Metadata](https://bowtiemaster.com/docs/diagram-metadata/)
- [Diagram risk matrix](https://bowtiemaster.com/docs/diagram-risk-matrix/)
- [Create your first project](https://bowtiemaster.com/docs/build-your-first-project/)
- [Customise the view](https://bowtiemaster.com/docs/customise-the-view/)
- [Reset password](https://bowtiemaster.com/docs/reset-password/)
- [Resend onboarding email](https://bowtiemaster.com/docs/resend-onboarding-email/)
- [Managing Users](https://bowtiemaster.com/docs/managing-users/)
- [Download an image or pdf](https://bowtiemaster.com/docs/download-an-image-or-pdf/)
- [Share a diagram](https://bowtiemaster.com/docs/share-a-diagram/)

## Reset password

**Step 1: To reset your password, head to [Bowtie Master – Login](https://app.salus-suite.com/) and click on ‘Reset your password here’.**

![](https://bowtiemaster.com/wp-content/uploads/2024/12/Reset-password.png)

**Step 2: Complete the Email Address field and click Submit.![](https://bowtiemaster.com/wp-content/uploads/2024/12/Reset-password-2.png)**

 

**Step 3: Head to your email inbox, you should have an email from the following email address **[support@salus-suite.com](mailto:support@bowtiemaster.com)** with a link to reset your password. Click on the link and follow the instructions to reset your password.**

**![](https://bowtiemaster.com/wp-content/uploads/2024/12/Reset-password-3.png)**If you have not received this email, first check your junk folder. If you still have not received this email, [get in touch](mailto:support@salus-suite.com).