---
title: I can’t access my account
description: "![](https://bowtiemaster.com/wp-content/uploads/2024/12/Icon-Language-v2.png) ## Troubleshooting 4 - [User hasn’t received onboarding email](https://bowtiemaster.com/docs/user-hasnt-received-onboarding-email/) - [The share link is blank](https://bowtiemaster.com/docs/the-share-link-is-blank/) - [I can’t access my account](https://bowtiemaster.com/docs/i-cant-access-my-account/) - [Unable to build a new diagram or create a new project](https://bowtiemaster.com/docs/unable-to-build-a-new-diagram-or-create-a-new-project/) ![](https://bowtiemaster.com/wp-content/uploads/2024/12/Icon-Clipboard-v2-127x150.png) ## How-to Guides 39 -…"
url: "https://bowtiemaster.com/docs/i-cant-access-my-account/"
updated: "2024-12-28"
category: Troubleshooting
---

# I can’t access my account

![](https://bowtiemaster.com/wp-content/uploads/2024/12/Icon-Language-v2.png)

## Troubleshooting

   4

- [User hasn’t received onboarding email](https://bowtiemaster.com/docs/user-hasnt-received-onboarding-email/)
- [The share link is blank](https://bowtiemaster.com/docs/the-share-link-is-blank/)
- [I can’t access my account](https://bowtiemaster.com/docs/i-cant-access-my-account/)
- [Unable to build a new diagram or create a new project](https://bowtiemaster.com/docs/unable-to-build-a-new-diagram-or-create-a-new-project/)

         ![](https://bowtiemaster.com/wp-content/uploads/2024/12/Icon-Clipboard-v2-127x150.png)

## How-to Guides

   39

- [Build your first bowtie diagram](https://bowtiemaster.com/docs/build-your-first-bowtie-diagram/)
- [Diagram Metadata](https://bowtiemaster.com/docs/diagram-metadata/)
- [Diagram risk matrix](https://bowtiemaster.com/docs/diagram-risk-matrix/)
- [Create your first project](https://bowtiemaster.com/docs/build-your-first-project/)
- [Customise the view](https://bowtiemaster.com/docs/customise-the-view/)
- [Reset password](https://bowtiemaster.com/docs/reset-password/)
- [Resend onboarding email](https://bowtiemaster.com/docs/resend-onboarding-email/)
- [Managing Users](https://bowtiemaster.com/docs/managing-users/)
- [Download an image or pdf](https://bowtiemaster.com/docs/download-an-image-or-pdf/)
- [Share a diagram](https://bowtiemaster.com/docs/share-a-diagram/)

## I can't access my account

If you are unable to access your Bowtie Master account, try the following:

- In the first instance refresh your web browser and re-enter your email address and password.
- If you have forgotten your password follow the steps found in our [Reset password how-to guide](https://bowtiemaster.com/docs/reset-password/) to create a new password.

If this has not worked, please get in touch via email to [support@salus-suite.com](mailto:support@bowtiemaster.com).